FAQS

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Trust and Safety

  • Yes. Every cleaner goes through a criminal background check, reference check, and in-person onboarding before joining our team.

  • We take great care in your home. If something is damaged, please notify us within 24 hours. We’ll review the situation and make it right.

  • Absolutely. All payments are processed through Stripe, a leading secure payment processor. We never store your card details.

  • Yes — our cleaners are trained, vetted, and insured, so you can feel confident letting them into your home.

  • Absolutely. Every team member is carefully background-checked, trained, and fully insured for your peace of mind.

Bookings & Scheduling

  • You can book directly through our online booking form, available 24/7. Select your service, add-ons, and preferred time.

  • Yes, you can reschedule or cancel up to 24 hours before your appointment without a fee. Same-day cancellations may incur a charge.

  • We recommend booking at least 48 hours in advance, but if you have a last-minute request, we’ll do our best to accommodate you.

  • Most jobs are handled by one cleaner, but for larger or time-sensitive bookings, we may send a team of two.

  • Yes. Weekly, biweekly, and monthly cleanings come with discounted rates.

Preferred Client Rates

  • Yes. Many of our clients choose to keep their homes on a regular Vinette schedule. To honor that commitment, we extend preferred client rates:

    • Weekly or Biweekly Care: Our most favorable rates.

    • Monthly Care: Reduced compared to one-time service, though not as exclusive as weekly or biweekly.

    • One-Time Service: Billed at our full standard rates.

  • Your first service with us is a Comprehensive Reset — an elevated clean where our team addresses every detail: baseboards, fixtures, trim, vents, and more. This ensures your home is perfectly prepared for efficient upkeep.

    • After this Reset, your chosen preferred rate applies for every visit moving forward.

  • Your preferred rate begins from your second visit onward. We believe in setting a strong foundation first, so that every future service is polished, effortless, and consistent.

  • Of course. If you begin with monthly care and later move to biweekly, you’ll automatically enjoy our more exclusive rate tier.

Detailed Cleaning Checklists

Services

  • We currently provide luxury apartment cleaning in Windsor, Ontario, and will soon expand to London, Waterloo, and Hamilton

  • Yes — we provide all cleaning products, tools, and vacuums. If you prefer we use your supplies, just let us know.

  • Yes, these are offered as add-ons:

    • Oven cleaning: $30

    • Fridge cleaning: $30

    • Dishwasher cleaning: $20

    • Inside windows: $8 each

  • For safety, we do not clean biohazards, mold, insect infestations, or high/restricted areas.

  • Yes! We specialize in Airbnb turnovers, ensuring your guests arrive to a spotless home.

  • Yes. Our Retreat clean package is perfect for new tenants, landlords, or realtors.

  • Yes. We service apartments, condos, and houses. For larger houses, we may recommend extra time or staff to ensure every area is detailed to our standard.

  • Not at this time. Our focus is on surface, floor, and detail cleaning using our specialized care methods.

  • Our Refresh Clean is designed for clients who already maintain their space regularly and need a consistent, reliable clean to keep everything looking its best. This service is perfect for weekly, biweekly, or monthly upkeep.

    Living Areas & Bedrooms

    • Vacuum, sweep, and mop floors

    • Remove cobwebs

    • Dust all surfaces and décor (including under and around items)

    • Dust ceiling fans, light fixtures, blinds, and vents

    • Dust baseboards and window sills

    • Make beds

    • Spot clean switches, doors, and frames

    • Clean entry/exit glass doors

    • Empty trash, replace bags

    Bathrooms

    • Scrub shower & tub

    • Clean mirrors and shower doors

    • Sanitize counters and sinks

    • Disinfect toilets and surrounding area

    • Dust light fixtures, vents, and baseboards

    • Spot clean cabinet fronts

    • Vacuum rugs, sweep and mop floors

    • Empty trash, replace bags

    Kitchen & Laundry Room

    • Sanitize countertops & backsplash

    • Wipe down small appliances

    • Clean microwave (inside & out)

    • Polish stove top & vent hood

    • Clean and polish oven & fridge exteriors

    • Spot clean cabinet fronts

    • Sanitize sink & faucet

    • Dust light fixtures

    • Wipe down washer/dryer

    • Empty trash, replace bags

    • Vacuum and mop floors

    Finishing Touch

    • Light tidying of spaces

    • Signature scent finish with Vinette Home luxury room spray

  • Reset / Deep Clean

    First-time clients (or clients who haven’t had their home professionally cleaned within the last month) must book a Reset Clean before moving on to our Refresh (Routine) service.

    This ensures our team has the time to bring your home back to a high standard and allows us to guarantee the maintained level of excellence we’re known for. Once your Reset Clean is complete, you can enjoy the ease of regular upkeep with our Refresh Clean.

    Living Areas & Bedrooms

    • Vacuum, sweep, and mop all floors

    • Remove cobwebs

    • Dust all surfaces and décor (including under and around items)

    • Dust ceiling fans, light fixtures, blinds, and vents

    • Dust baseboards, trim, and window sills

    • Wipe down doors, door frames, and entry glass doors

    • Sanitize light switches and outlet plates

    • Vacuum under furniture (where accessible)

    • Make beds and tidy spaces

    • Empty trash and replace bags

    Bathrooms

    • Scrub showers, tubs, and grout

    • Clean mirrors and polish fixtures

    • Sanitize counters and sinks

    • Disinfect toilets and surrounding areas

    • Wipe down shower doors and spot clean cabinet fronts

    • Clean and disinfect floors and bathroom rugs

    • Dust light fixtures, vents, and baseboards

    • Wipe doors, frames, switches, and outlet plates

    • Empty trash and replace bags

    Kitchen & Laundry Room

    • Sanitize countertops and backsplash

    • Clean inside & outside of microwave

    • Wipe down and polish stove top, burners, drip pans, and vent hood

    • Clean and polish exterior of oven, fridge, and dishwasher

    • Spot clean cabinet and drawer fronts

    • Sanitize sink and faucet

    • Dust light fixtures, vents, and baseboards

    • Wipe down washer & dryer

    • Empty trash and replace bags

    • Vacuum and mop floors

    Finishing Touch

    • Extra attention to high-use and high-touch areas

    • Thorough dusting of vents, ceiling fans, and light fixtures

    • Light tidying of spaces

    • Signature scent finish with Vinette Home luxury room spray

  • Our Retreat Clean delivers a complete top-to-bottom cleaning, preparing your home for a fresh start — whether you’re moving in, moving out, or simply giving your space a full reset.

    Important:

    • Please ensure the home is empty of movers, tradespeople, and belongings during the service.

    • Electricity and water must be available.

    • If the home is in particularly heavy condition, additional time and may be required to complete the job and our Heavy Condition Add-on. will be applied.

    Living Areas & Bedrooms

    • Vacuum, sweep, and mop all floors

    • Remove cobwebs

    • Dust all surfaces, décor, and shelving (including under/around items)

    • Clean ceiling fans and light fixtures

    • Dust blinds, vents, and baseboards

    • Wipe down doors, door frames, and entry glass doors

    • Clean and sanitize switch plates & outlet covers

    • Clean and sanitize doorknobs & handles

    • Clean inside closets, cupboards, and shelving

    • Empty trash and replace bags

    Bathrooms

    • Scrub showers, tubs, and grout

    • Sanitize and polish sinks, counters, and fixtures

    • Disinfect toilets and surrounding areas

    • Clean mirrors and shower doors

    • Clean and disinfect all surfaces, including cabinet interiors

    • Dust vents, light fixtures, and baseboards

    • Wipe down doors, trim, switches, and outlet covers

    • Sweep, mop, and disinfect floors

    Kitchen & Laundry Room

    • Sanitize countertops and backsplash

    • Clean sinks and faucets

    • Thorough cleaning of stove top, burners, drip pans, and vent hood

    • Clean and polish stainless steel surfaces

    • Clean microwave inside & out

    • Clean fridge, oven, and dishwasher (interior & exterior upon request)

    • Wipe down cabinet and drawer interiors & exteriors

    • Clean washer and dryer exteriors

    • Dust vents, light fixtures, and baseboards

    • Sweep, vacuum, and mop floors

    All Rooms / Final Detailing

    • Wipe down window sills and trim

    • Dust and wipe down vents, blinds, and baseboards

    • Spot clean walls and doors (scuff/stain removal where possible)

    • Wipe down interior doors, frames, and handles

    • Sanitize high-touch areas throughout

    • Empty all trash cans and replace bags