Privacy policy

Effective Date: 27.08.2025
Last Updated: 27.08.2025

Vinette Home values your trust. Protecting your personal information is central to the way we operate. This Privacy Policy explains how we collect, use, and safeguard your information when you use our cleaning services, purchase products, or visit our website.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: name, email, phone number, billing/shipping address.

  • Booking Information: service details, property size, requested add-ons.

  • Payment Information: payment method details (processed securely through third-party providers; we do not store full credit card numbers).

  • Website Data: browsing activity, IP address, and cookies (to improve site performance).

2. How We Use Your Information

Your information is used to:

  • Provide and manage cleaning services or product orders.

  • Confirm bookings, send reminders, and issue invoices.

  • Respond to inquiries and customer service requests.

  • Improve our services and website functionality.

  • Comply with legal and regulatory requirements.

We do not sell or rent personal information to third parties.

3. Sharing of Information

We only share your information in the following cases:

  • With Service Providers: trusted contractors or staff members who require access to complete your booking.

  • With Payment Processors: to securely process payments.

  • As Required by Law: if disclosure is necessary for legal compliance, court orders, or law enforcement.

All third-party partners are required to maintain confidentiality and security standards.

4. Data Storage & Security

  • Personal information is stored securely using industry-standard safeguards.

  • Access is limited to authorized personnel only.

  • While no system can be 100% secure, we continuously update our practices to protect your data.

5. Cookies & Website Tracking

Our website may use cookies and similar technologies to:

  • Enhance your browsing experience.

  • Track usage patterns to improve site performance.

  • Enable secure login and booking functions.

You can disable cookies in your browser settings, but some features may not function properly.

6. Client Rights (Canada – PIPEDA)

Under Canadian privacy law (PIPEDA), you have the right to:

  • Request access to your personal information.

  • Correct inaccuracies in your information.

  • Withdraw consent for certain uses (subject to legal obligations).

  • Request deletion of your personal data, where applicable.

Requests can be submitted to us using the contact information below.

7. Retention of Information

We retain personal information only as long as necessary to:

  • Provide our services,

  • Meet legal, tax, or regulatory requirements, and

  • Resolve disputes.

When information is no longer required, it is securely deleted or anonymized.

8. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from minors without parental consent.

9. Updates to This Policy

Vinette Home may update this Privacy Policy from time to time. Any updates will be posted on our website with a revised “Last Updated” date.

10. Contact Us

For questions, concerns, or to exercise your privacy rights, please contact:
Vinette Home
2267734600
hello@vinettehome.com